Refund policy
Right of Withdrawal
In accordance with the regulations applicable to distance selling, you have 14 days from the date on which you receive your order to exercise your right of withdrawal, without having to provide a reason for your decision.
To request a return, please contact us at:
Any return request must be submitted before the end of the 14-day withdrawal period.
Items returned without prior authorisation from our customer service team cannot be accepted. Once your return request has been approved, the item must be sent to the following address:
Voltex – 7 Rue Gaye Marie, 31300 Toulouse – France
Return Conditions
To be eligible for a return, the item must be returned in the same condition in which you received it:
-
Unused
-
Undamaged
-
Complete
-
With any accessories supplied
-
In its original packaging or equivalent packaging providing suitable protection
Proof of purchase or an order number may be required.
Return shipping costs are the customer’s responsibility, except where Romidrian has made an error or the product is non-compliant.
The return address will be provided to you by email once your return request has been approved.
Non-Returnable Products
Certain items cannot be returned, including:
-
Made-to-measure products
-
Personalised items
-
Products made according to the customer’s specifications
-
Items damaged by the customer after delivery
-
Gift cards
Rugs produced following a specific request, including customised dimensions, colours or finishes, cannot be returned.
Damage and Issues Upon Delivery
Please inspect your order as soon as you receive it.
If the item is defective or damaged, or if you have received the wrong product, please contact us immediately at:
Please include photographs of the product, its packaging and the shipping label so that we can assess the situation and offer an appropriate solution.
Exchanges
To exchange an item, the quickest option is to request the return of the item concerned and then place a new order once the return has been approved.
Refunds
Once we have received and inspected the returned item, we will inform you by email whether your refund has been approved or refused.
If the refund is approved, it will be issued to the original payment method used for the order.
The refund will be processed within a maximum of 14 days after receipt of the returned product or after receipt of proof that the return has been dispatched.
Return Recommendations
We recommend returning products in careful and suitable packaging, taking into account their fragile or bulky nature.
For valuable items, we recommend using a tracked and insured delivery service covering the full value of the product.
Any returned product that is incomplete, used, damaged or unsuitable for resale may be refused or subject to a partial refund.
Contact
For any questions regarding a return or refund, please contact us at: